Returns & Exchanges

At The Mattress Shop, we offer a 100-night sleep trial to ensure you are completely satisfied with your purchase. If your new mattress isn't the perfect fit, we provide a hassle-free return or exchange process to help you get the rest you deserve.

1

Initiate Your Request

Contact our customer support team via email or phone within your 100-night trial period to start your return or exchange.

2

Verify Your Purchase

Provide your order number and a brief description of your feedback so we can prepare the necessary documentation for your claim.

3

Schedule a Pickup

We will coordinate with a local charitable partner or recycling service to pick up the mattress directly from your home at no cost to you.

4

Receive Your Refund

Once the pickup is confirmed by our logistics partner, we will process a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing